Shipping & Delivery Policy

When do I pay for the shipping charges?
Shipping charges are calculated automatically based on your bag/cart items. The amount is payable upon checkout.

How long will it take for my purchase to arrive?
For deliveries within Malaysia, the estimated shipping time would take approximately 3-4 days. An additional day is usually required for deliveries within east Malaysia or rural addresses.

Will my order be processed & shipped out on the same day I made my purchase?
If you make your order before 2.30pm (GMT+8), we will process & ship it out on that day itself. Delivery will take between 3-4 days and an additional day for East Malaysia. For international orders, please refer to ‘Shipping& Tax’.

If your orders are placed after 2.30pm (GMT+8), we will process & ship your order on the next working day.

Do you ship on Weekends?
We are only able to ship your items to you on Monday till Saturday and Sunday will be no shipment.

Can I indicate a P.O box as my delivery address?
For orders within Malaysia, only residential or commercial addresses are accepted. We would not be able to ship your purchase should a P.O Box address be indicated.

Will I need to provide any source of identification when my purchase is delivered to me?
Usually, source of identification is not required during the delivery on your purchase. However, you are required to sign and acknowledge the consignment note / airway bill upon receiving your purchase. Should you independently designate a third party to receive your items on your behalf, the third party may be required to produce his identification card for recording purposes.

What If I’m not around and have missed the delivery?
No worries. Should you happen to be away during the delivery, our courier partner should contact you. If the delivery fails, our courier partner will leave a note to your delivery address and you would be required to collect your parcel/package at the courier outlet stated in the note. Please do indicate your contact number and shipping address accurately during your purchase transaction. Should you encounter any issues, please do contact us immediately.

Can I change my shipping address once my order has been confirmed?
Once your order has been placed and confirmed, you are not allowed to alter the shipping address. Please do indicate your shipping address accurately to avoid any inconvenience. However, you may contact us should there be a concern.

Can I indicate an office address as my delivery address?
Yes, we ship to both residential and commercial addresses.

For commercial / office address, please note that our courier partners are required to comply with the buildings rules and regulations. If our courier partner is restricted from access to your office, they will contact you via your contact number provided. We do not advise that our courier partners be instructed to leave your purchases at any reception/management office/security office. We will not be held for losses if this is the case. Please do contact us should you require further clarification.

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.